At warsha, we are committed to protecting your privacy. This Privacy Policy explains the types of information we collect, how we use it, and how we keep your information safe. By using our website, you agree to the practices outlined in this Privacy Policy.
1. Information We Collect
We collect two types of information from our users:
- Personal Information: When you make a purchase or create an account, we collect personal details such as your name, email address, shipping and billing addresses, phone number, and payment details.
- Non-Personal Information: We collect non-identifiable information, such as your browser type, device information, and browsing activity to improve our website’s functionality and user experience.
- Cookies and Tracking Technologies: We use cookies and other tracking technologies to enhance user experience, track users’ movement around the site, and store preferences. You can control cookies through your browser settings.
2. How We Use Your Information
The information we collect is used for the following purposes:
- To process and complete your orders
- To provide customer service and respond to your inquiries
- To personalize your shopping experience
- To send marketing communications, offers, or newsletters (you can unsubscribe at any time)
- To improve our website and services
- To ensure the security of our website and prevent fraud
3. Sharing Your Information
We will never sell your personal information. However, we may share your data with trusted third-party service providers for the following purposes:
- Service Providers: We share your data with companies that assist with processing orders, providing customer support, delivering goods, and managing payments.
- Legal Compliance: We may disclose your information to comply with laws, regulations, legal processes, or requests by government authorities.
- Business Transfers: In case of a merger, acquisition, or sale of our business, your personal data may be transferred.
4. Data Security
We take reasonable steps to protect your personal data using encryption, secure payment systems, and regular security audits. However, no method of data transmission over the internet is 100% secure, so while we strive to protect your personal information, we cannot guarantee its absolute security.
5. Your Rights
Depending on your location, you may have the following rights regarding your personal information:
- Access: You can request a copy of the personal data we hold about you.
- Correction: You can request that we update or correct any inaccurate information.
- Deletion: You can request the deletion of your personal information, subject to certain legal and contractual restrictions.
- Opt-Out: You can opt-out of receiving marketing communications by following the unsubscribe link in our emails or by contacting us directly.
6. Refund Policy
We want you to be satisfied with your purchase. If you are not fully happy with your order, please review our Refund Policy below:
- Eligibility for Refunds: To be eligible for a refund, items must be unused, in their original condition, and in the original packaging. Some products, like personalized items or perishable goods, may not be eligible for a refund unless defective.
- Return Process: To initiate a return or request a refund, contact us within 5 days from the date of receipt of your order. Please provide your order number and reason for return.
- Refunds: Once we receive your returned item, we will process your refund to your original payment method within 4 business days. Please note that shipping costs are non-refundable unless we made an error with your order.
- Non-Refundable Items: Some items, such as gift cards, downloadable software, and perishable items, cannot be refunded. Please check product details before purchasing.
- Return Shipping: The customer is responsible for return shipping costs, unless the item is defective or there was an error in fulfilling your order.
7. Third-Party Links
Our website may contain links to third-party websites. These websites have their own privacy policies and terms of use. We are not responsible for their practices or the content of these websites. Please review their privacy policies before providing any personal data.
8. Children’s Privacy
Our website is not intended for children under the age of 13, and we do not knowingly collect personal data from children. If we learn that we have inadvertently collected personal data from a child under 13, we will take steps to delete such information.
9. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes in our business, legal requirements, or operational practices. Any changes will be posted on this page, and the effective date will be updated accordingly.
10. Contact Us
If you have any questions, concerns, or requests regarding this Privacy Policy or our refund policy, please contact us at:
Address:7 Mahmoud Abdel Rahman Street – Helwan Airport City – Cairo
Email : warshashop79@gmail.com
phone : +201508990761
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